Browsing Hours:
Monday - Saturday 9:30am - 12:30 pm
Senior & At Risk Browsing Hours:
Tuesday & Thursday
8:30-9:30 am
Curbside Pickup
Monday - Saturday:
1:30 pm - 4:15 pm

Hoopla Help

Having trouble using Hoopla? Here are the answers to some frequently asked questions. If you cannot find your answer here, or would like to see your question added to this section, please fill out the form located on this page.

How can I make a video full screen?

The button that will make your video full screen is located in the bottom right-hand corner of the video window. It is shaped like a small square. To exit full-screen mode, press the Esc key on your keyboard.

Do I need to be connected to the internet to access hoopla?

Yes, to browse hoopla content and to stream content over Wi-Fi, 3G and/or 4G you must be connected to the internet.  However, on our mobile app you can complete a temporary download to play content without an internet connection.

Which browsers does Hoopla support?

Hoopla supports Internet Explorer 8, Internet Explorer 9, Internet Explorer 10, Google Chrome, Firefox, and Safari. Some other browsers may work, but those listed have been confirmed to work. Please ensure you have the most up to date versions of these browsers.


How can I improve Hoopla's performance?

For proper content playback, we suggest turning off pop-up blockers. Some Hoopla content is played in a secondary pop-up window. Please be sure to check your web browser’s settings.

Is mobile app content the same as PC content?

Yes, mobile and PC content is identical.

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